My husband uses both WordPerfect X3 AND WordPerfect 8. Recently he was forced to wipe his hard drive and re-install Windows XP Professional.
The CD will not function in the drive. Other software installed flawlessly from the same CD drive. The same WP8 CD functions perfectly in other computers. However, the autorun feature does not start, even when we select it, or select Setup.exe - nothing.
I have looked and looked on the hard drive and cannot find any old files from the past WP8. We have rebooted a number of times. How can we get the installation CD to function in this machine?
Sorry I don't have much experience troubleshooting a problem like this -- you could try copying all the files to your harddrive and running the setup.exe from there. But perhaps someone else might have a better solution.
Heather BlaineUser Experience Designer, Corel Corporation
It could be that you have installed X3 first, and if that is the case WordPerfect 8 may not install because it sees a newer version of its self. And some software just won't install an older version of it's self, and this could be the case here.
So you could try and uninstall X3, and then install version 8, then reinstall X3, it's the best I can think of right now.
We tried to reinstall WP8 first and that's when we ran into this problem. Finally we re-installed X3 and then tried WP8 again. No difference.
Since we are unable to find any old WP8 files, we cannot uninstall anything we cannot find. Do how could we un-install something XP doesn't even see? Or, is there a command to make it re-install even when a partial installation is on the hard drive?
But since the same CD operates fine in other computers where WP8 runs, I just don't understand what is going on...
Try installing it from the control panel, by going to add & remove programs (in the control panel of XP and hopefully in 7 too), then to add new programs, then follow instructions.
Well, we have tried installing it from Control Panel - nothing. We even tried coping the CD files to the hard drive and installing it from there - nothing. We are stumped!
Try www.wpuniverse.com -- they might have a solution.
I would have said install to c: drive and run setup.exe from there. Hopefully, you did run setup from a safe boot. That insures that no other program like an anti-virus program will interfere.
I suspect that the cdrom may be defective. Since it is years old, any writing on it might cause the problem as-well-as scratches
Kenneth meant: copy the CD contents to the hard drive....