I have a couple of users that are getting the Unknown file format error when they try to merge documents in Wordperfect X3 now. These is a new issue since installing Wordperfect X3 over a year ago. Can anyone tell me what the solution to this issue?
The FRM file may be corrupted. Copy the text and paste into a new file. Rename the old FRM and name the new one the same as the old one.
This is the response I got from the user who tried your solution.
"Not working. Can't even use the database when I try to set up a new merge either."
What else can i look into?
IF they have a problem with the database then that is another problem. Is it a DAT database? If so, try the same trick.
Make sure that all of their print drivers are valid too.
You can clean their Temp folder or use CCleaner but I doubt that it will solve this problem.