Problems with HP Officejet 7500A and WP X8Pro in Win 10 - Tips & Tricks - WordPerfect Office - OfficeCommunity.com

Problems with HP Officejet 7500A and WP X8Pro in Win 10

First problem:  Erratic printing.  Sometimes I click on Print, the job is done and the printer prints just fine,  other times, the process takes a long time, yet other times, nothing ever prints and there is nothing in the print queue.  Sometimes, if I clear the print queue, even thought no jobs are showing, the printer returns to "normal", other times not.  The printer is on the network, but that does not seem to be the issue.  I do have the latest HP network drivers for this model.  Note that this process is not occurring on any other software, just WP8X.

Second problem:  cannot resize large format paper sizes.  I use 11 X 14 to print out certificates.  On the new PC with a clean installation of Win10, I cannot get the margins to change beyound default.  I do get an error message.  I have duplicated all WP setting from the old machine that did all me to change the margins. but so far no luck on the new PC.  Any ideas?

3 Replies

  • About your first problem. I was having similar printing issues using WP on a network at work (I like to have WP on any computer I use). Turns out it was not a printer problem but a permissions problem. If I opened WP without right-clicking on the icon and choosing Run as Administrator, the program would not print (sometimes it would print the first time after rebooting, but not subsequently). But running WP as an administrator solved the entire problem, and all printers work normally. Other programs do not have this problem, but weren't installed by me.

    Of course, you need to have or have access to an administrator password. 

    Perhaps (I am not sure) Corel could change how WP reacts to being opened by a Standard User on a network. Once an administrator has made the decision to install the program, why should I need to run it as an administrator to get it to do everything I want it to do, such as print? 

  • Pinot Jim
    Second problem:  cannot resize large format paper sizes.  I use 11 X 14 to print out certificates.  On the new PC with a clean installation of Win10, I cannot get the margins to change beyound default.  I do get an error message.  I have duplicated all WP setting from the old machine that did all me to change the margins. but so far no luck on the new PC.  Any ideas?

      See the article at this link:  It is for legal size, but may be worth a try.  

  • In reply to frisbee:

    I finally found that there was a network driver for the printer. I installed it and things seem to be working normally now.
    I have also found that going to the control panel and clicking on the printer, then even if there are no print jobs pending, click on "clear all print jobs" did help most of the time.


    The same this is true of the second problem, i.e., the network driver. Now all large formats are working and are adjustable.

    I had to remove the printer from the control panel and then reinstall it.

    I also was able to get the scanner to talk to the PC. Now if I can figure out how to set the scan directory location on the PC, I will be very happy. At the moment the scanned document is dumped into a default directory.