You said you "restored defaults." I am not sure what this means. How, exactly, did you restore defaults? Then did you reinstall to the same location? Then did you do anything else to the program before testing it to see if the problem surfaced?
It is good news that your copy of WPX4 works fine on two other systems (both presumably are not on your network?). This eliminates anything to do with the installation disks. And you have the latest build of WPX4.
Since you say this "crash" happens on new, blank documents as well as old ones,
the default template itself might be corrupted. Corruption in a template can be transmitted to the documents spawned by that template, and if it is "mild" you might not notice until something "odd" happens. Templates and documents are not like blank pieces of paper. They contain lots on internal structures and information.
Again, read the reasons why corruption can happen and then try the methods listed at
http://wptoolbox.com/tips/RepairDocs.html. The methods are the same ones that various gurus on the Corel newsgroups and WordPerfect Universe recommend. Please try them.
Also: Does your system have a printer installed (see your Windows Control Panel, "Printers and Faxes" applet) -- and is it available when you are using WP? This is particularly an issue when a computer is hooked to a networked printer. WP makes very heavy use of the printer driver, more so than most other programs. Be sure the printer is online and that you have the latest printer driver installed on your system. See http://wptoolbox.com/tips/PrnProbs.html for some basic help on installing an updated driver.
Have you tried booting your computer in Safe Mode? See http://support.microsoft.com/kb/315222 for how to do this. In Safe Mode, Windows temporarily removes all but basic drivers and memory-resident utilities from your system. Then load WP and test it. If it works OK, then something in your normal computer setup -- perhaps something that loads at start up -- might be interfering with WP (see Heather's comments).
If the above does not help, then something about the program -- or the way it was set up -- might be causing the problem.
Here, I am assuming you have installed/reinstalled WPX4 without doing any "customizations" to the program such as migrating earlier settings to the default template in some non-standard way (see Heather's comments). You need to be sure you are working with a "factory default" installation of WP. When you simply reinstall over an existing installation, WP will not overwrite the default template or other program files that contain user customizations. The template itself contains lots of user settings (customized keyboards, toolbars, and so forth). You need to rename it so that the program will install a virgin copy (or move it to a new temporary location).
You might need to remove all traces of the program, templates, and other program files to truly restore the program to factory defaults. From the Corel support database (http://support.corel.com):
Answer ID 201735 (for WordPerfect 10 and later versions): "How do I restore Wordperfect® to its factory defaults?"
I also found some other items that might apply to you:
Answer ID 763419:
Answer ID 204840:
- Barry -
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