the ability to print or save as a PDF from WordPerfect 12 disappeared

On 1/22/17about 2:30 p.m., the ability to print or save as a PDF from WordPerfect 12 disappeared.  The bars in the little windows that appear when those functions are requested did not fill in but remained blank.

We have been using the same printer and the same edition of WordPerfect 12 on Windows XP.

We have a lot of data that we need in WordPerfect files -- data which is essential to access for our business.

We have been using WordPerfect for since the early 1990s and have business records that must be accessible.  


How do we fix this?

Many thanks in advance!