WP Office 5
I am no longer able to save files to PDF. I get the attached error message:
An unexpected error occurred that prevented publishing to PDF
Any advice ? Thanks in advance.
I'm assuming you mean WP X5. What is the build of your X5? Click Help > About. There will be a number like 15.0.0.xxx where xxx will be 3 digits representing the build. You may need to apply the service packs to get to the latest build which I believe is 18.104.22.1682. Also, what version of Windows are you running.
You could try a Repair of your WP. You access Repair from the Control Panel of Windows and proceeding like you want to uninstall WordPerfect. However, when you get to that point, choose the "Repair" option.
Many thanks tlnet. Sorry, yes WP X5. Build is 22.214.171.1248, a number that suggests it is later than the 126.96.36.1992 you quote. I had already tried a"Repair" but repeated it today. No improvement.
Windows is 10 Home: version 1803, Build: 17134.345
I have, however, found an easy way round the problem. With the document open in the WP window, click on "Print" and change the printer to "Microsoft Print to PDF". A dialogue box opens and you save the file in in PDF format.
Would still be interested to know how to solve the WP error tho.
There might be a compatibility problem WP X5/Win10 (cf. "planned obsolescence"):
See https://wptoolbox.com/tips/Updating_upgrading_or_reinstalling-Part_4_Uninstalling.html ("Installing WordPerfect on newer versions of Windows, such as Windows 7 or later").
Does this occur even with a simple file, such as one with just the word Hello in it?
Thanks christian_h. I have had a quick read through but will go back for a closer study.